Interpersonal Communication Skills

LEARNING OBJECTIVES

What impact are you making when you communicate? How good are your communication skills? You will agree that the way we communicate affects nearly everything we do.

Participants will discover how to assess their communication skills and will learn tips and techniques for improving their communication skills.

DESIGNED FOR

Anyone who wishes to understand and improve their communication skills.

LEARNING OUTCOMES

Discover your communication strengths and areas for development through simple self-assessment tools

Learn about different tips and techniques for improving the success of your communication via the different mediums (speaking, writing, watching and listening)

Feel confident (through practise) in how to apply these techniques back on the job

Go back to the workplace with new behaviours to try out which have been designed to improve several common methods of communication (listening, presentations, emails, meeting management)

LEARNING CONTENT

What is communication?
Why is it so important?
The communication process and where we typically fail
How to improve listening skills, presentation skills, e-mail writing skills and meeting management skills.

DURATION

One day

FACILITATOR

Jonathan Black

Jonathan has experience consulting to both public service and private industry across a broad range of industries including health, aviation, retail, manufacturing, local and central government, financial services, education, and hospitality. He also spent over eight years as a psychologist with the New Zealand Police and is a qualified police negotiator.

His expertise has been sought in the United Kingdom, Canada, Australia, and Hong Kong, in addition to advice delivered throughout New Zealand.

Jonathan’s professional portfolio includes considerable experience in conflict management, investigation processes, risk assessment, interpersonal communication, job stress, expert evidence, occupational health systems, training, public speaking, leadership and research.

He has managed staff in the past, lead project teams, and served as a senior HR advisor in a large corporate.

As a qualified organisational psychologist he brings valuable experience to clients as a behavioural scientist, respected expert speaker, and published author of Knee Deep in the Swamp: Understanding and managing conflict at work (2009). He brings experience in management and leadership that adds valuable practical knowledge and understanding of real and common human resource and workplace problems.

Course Dates

INVESTMENT

$ 630.00 + GST for members
$ 895.00 + GST for non-members

NZTE Voucher

This workshop has qualified the NZTE Capability Development voucher programme
Regional Business Partner Network event reference OSEA313

Small and medium size businesses may qualify for vouchers to help pay for services such as training workshops, courses and coaching that build the management capabilities of their owners, operators and key managers. Approved businesses will receive a voucher for up to 50% of the course investment fee.

For more information on the NZTE Capability Development voucher programme or to find your local Regional Business Partner please visit nzte.govt.nz