Courageous Conversations

LEARNING OBJECTIVE

Dealing with poor performance in a work situation can be difficult for many people. Being able to handle that awkward personality, disruptive behaviour or explosive situation in a manner where you can remain calm, stay professional and show empathy and take meaningful action is vital in reaching a long-term positive outcome.

This programme will cover all the key competencies to successfully identify, assess and solve poor performance and or unacceptable behaviours in the workplace.

DESIGNED FOR

Managers, supervisors or anyone with direct reports who want to build more effective teams and improve their ability to cope with conflict situations.

LEARNING OUTCOMES

Understanding what causes conflict
Teaching and applying skills and techniques to deal with difficult, unreasonable, aggressive or angry employees and/or customers in order to reach a suitable outcome
Providing a system that takes you through the different stages of a courageous conversation process
Develop competencies to successfully deal with unacceptable performance/behaviours in the work place
Case studying real conflict examples that participants are confronted with in the work place that will increase both the confidence and competence of all participants

LEARNING CONTENT

Our roles as ‘Leaders’ of people
Performance analysis model
Completing the diagnosis
Getting the motives right
The best scripting to get you started
Moving from informal conversations to the formal disciplinary process
Seeing the process through

DURATION

One day

FACILITATOR

Robin Rawson from Christchurch

Robin has a strong management, leadership and sales background developed in roles within Fletcher Building and Placemakers.

He is an experienced adult educator/facilitator with over 20 years’ experience teaching, coaching and mentoring people in the areas of advanced sales, management training, leadership, coaching and mentoring.

Robin has been an accredited Four Quadrant Leadership facilitator since 1990 and is in constant demand throughout New Zealand, Australia (and more recently South Africa) teaching these well researched and highly regarded leadership principles and practices. His belief in, and commitment to, these universal truths are evidenced in the passion, energy, and authority he brings to every programme he is responsible for.

NEXT LEARNING STEPS

Course Dates

INVESTMENT

$ 630.00 + GST for members
$ 895.00 + GST for non-members

NZTE Voucher

This workshop has qualified the NZTE Capability Development voucher programme
Regional Business Partner Network event reference OSEA217

Small and medium size businesses may qualify for vouchers to help pay for services such as training workshops, courses and coaching that build the management capabilities of their owners, operators and key managers. Approved businesses will receive a voucher for up to 50% of the course investment fee.

For more information on the NZTE Capability Development voucher programme or to find your local Regional Business Partner please visit nzte.govt.nz