Assertiveness Skills

Personal Development

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Being able to express yourself clearly, directly and effectively to colleagues is beneficial to you and all those in your workplace. Making requests of others, giving constructive feedback, and contributing your thoughts and opinions can all be challenging at times, and this programme will help with developing the skills to do this well. Learning to say no, when it is appropriate, can relieve stress and feelings of overload.

Developing the skills of assertive, clear communication will assist you, not only to your work, but in all areas of your life.


Anyone who wishes to improve their skills in self expression in the workplace, allowing them to get their opinions and ideas across more effectively to colleagues.


  • Develop skills in assertive communication - clear, direct, non-threatening
  • Learn to say no when it is needed
  • Be able to give appreciation, feedback, criticism, make requests of others
  • Understand the difference between assertive, aggressive and passive communication styles


Half day


Judith McDonald from Dunedin

Judith is an experienced and qualified facilitator. For over fifteen years she has presented courses for government departments, organisations and community groups.

These have included training in assertiveness, telephone counselling, returning to work skills and personal development.


Course Dates

Invercargill 11 September 2019 08:30 am - 01:00 pm OSEA, 64 Arena Avenue, Invercargill
Dunedin 25 September 2019 08:30 am - 01:00 pm OSEA, 16 McBride Street, South Dunedin
Dunedin 27 November 2019 08:30 am - 01:00 pm OSEA, 16 McBride Street, South Dunedin


$ 370.00 + GST for members
$ 500.00 + GST for non-members

NZTE Voucher

This workshop has qualified the NZTE Capability Development voucher programme
Regional Business Partner Network event reference OSEA67

Small and medium size businesses may qualify for vouchers to help pay for services such as training workshops, courses and coaching that build the management capabilities of their owners, operators and key managers. Approved businesses will receive a voucher for up to 50% of the course investment fee.

For more information on the NZTE Capability Development voucher programme or to find your local Regional Business Partner please visit


To View Otago Southland Employers' Association Terms and Conditions please click here.

What Others thought of this course...

"I really enjoyed the course, the course content and the facilitator. It wasn't what i thought but it opened me up to a lot more than i thought and i really enjoyed the open discussion and relaxed plan that allowed for side tracking and in depth discussion. It was effective in that it was real life based not theory based and not forced on you something that you could do gradually making changes. The facilitator created a really comfortable safe environment where everyone was able to open and be willing to learn."

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