Managing Staff Under Stress

Management & Leadership

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INTRODUCTION

The impact of stress in the workplace is well known.  Pressure, to varying degrees, is experienced across all levels of an organisation operating within an increasingly complex society, no matter the occupation, purpose, or marketplace. The consequences of high workplace stress include poor morale, reduced performance, resistance to change and increased conflict. Two main factors that contribute to a higher risk of experiencing workplace stress are: complexity of role and responsibilities, and time pressure to achieve and perform.  It is the obligation of all employers, and by default all managers as agents of their employer, to take reasonable steps to reduce workplace stress and manage it as effectively as possible.

This does not mean that stress must be removed (not that it's possible to do that anyway) but that reasonable steps must be made. Managing stress is, at the end of the day, a partnership between the employer and the employee and both have responsibilities. Health and safety legislation highlights, among other things, the personal responsibility of a manager to actively demonstrate their efforts to manage the occupational health of those whom they are responsible for, to be proactive, and to take responsibility for team and broader workplace culture. In practice this means that individual managers can be held accountable and raises significant implications for occupational health practice and responsibility. There are a number of simple and effective points to consider when looking at a program to improve a manager’s stress-reduction capability, and in turn reduce employer liability and promote employee performance, well-being and overall team adaptability.

DESIGNED FOR

  • Leaders at any level
  • Business owners
  • Line managers and supervisors
  • Team Leaders
  • HR Advisors and business partners
  • Health and safety officers and advisors
  • Project leaders and managers

LEARNING CONTENT

  • Stress, the brain and our physiology
  • Understanding the difference between discomfort and distress
  • Evaluation, management options, rehabilitation back in to work
  • Utilising health professionals to aid recovery
  • Legal duty of care considerations and privacy principles
  • Managing difficult conversations in this space
  • Case studies

DURATION

One Day

FACILITATOR

Jonathan Black - Organisational Psychologist 

Jonathan has experience consulting to both public service and private industry across a broad range of industries including health, aviation, retail, manufacturing, local and central government, financial services, education, and hospitality. He also spent over eight years as a psychologist with the New Zealand Police and is a qualified police negotiator.

His expertise has been sought in the United Kingdom, Canada, Australia, and Hong Kong, in addition to advice delivered throughout New Zealand.

Jonathan’s professional portfolio includes considerable experience in conflict management, investigation processes, risk assessment, interpersonal communication, job stress, expert evidence, occupational health systems, training, public speaking, leadership and research.

He has managed staff in the past, lead project teams, and served as a senior HR advisor in a large corporate.

As a qualified organisational psychologist he brings valuable experience to clients as a behavioural scientist, respected expert speaker, and published author of Knee Deep in the Swamp: Understanding and managing conflict at work (2009). He brings experience in management and leadership that adds valuable practical knowledge and understanding of real and common human resource and workplace problems.

Course Dates

Dunedin 31 July 2019 09:00 am - 04:30 pm OSEA, 16 McBride Street, South Dunedin
Invercargill 19 September 2019 09:00 am - 04:30 pm OSEA, 64 Arena Avenue, Invercargill

INVESTMENT

$ 630.00 + GST for members
$ 895.00 + GST for non-members

NZTE Voucher

This workshop has qualified the NZTE Capability Development voucher programme
Regional Business Partner Network event reference OSEA1019

Small and medium size businesses may qualify for vouchers to help pay for services such as training workshops, courses and coaching that build the management capabilities of their owners, operators and key managers. Approved businesses will receive a voucher for up to 50% of the course investment fee.

For more information on the NZTE Capability Development voucher programme or to find your local Regional Business Partner please visit nzte.govt.nz

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