Foundations of Sales and Selling Skills - NEW!

Customer Service and Sales

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PROGRAMME OBJECTIVE

This course will outline the process of turning someone into a buyer as this can be complex at times.  It will cover how to convince a client with a potential interest in your product or service that there is a benefit for them in making their interest concrete – something that merits their contribution and will be of benefit.

DESIGNED FOR

  • Anyone involved in front line sales and service, including new staff who need to learn the best techniques, right attitudes and deliberate behaviours expected in the delivery of sales and service excellence
  • Experienced staff who need to re-evaluate or fine tune their current sales and service skills
  • Managers/store owners who want to lead from the front

LEARNING OUTCOMES

  • Sell more - through a more developed understanding of, and commitment to, the fundamental disciplines of the sales process
  • Maintain excellent attitudes towards customers and other staff
  • Better understand the customers needs and wants and how to effectively meet them
  • Communicate more effectively as interpersonal skills are improved
  • Win over the tough nuts/difficult customers with poise, calm and absolute professionalism

DURATION

One day

FACILITATOR

Stacey Burrell

Stacey has a strong background in adult education and training, event co-ordination and management, marketing, sales, and customer service.

She has experience as an adult educator and had broad experience in the hospitality sector.

Stacey has worked in a wide range of hospitality organisations around New Zealand, from luxury hotels, catering based sales and travel agencies.

NEXT LEARNING STEP 

  

Course Dates

Queenstown 22 May 2019 09:00 am - 04:30 pm Nugget Point Hotel, 149 Arthur's Point Road, Queenstown
Invercargill 30 May 2019 09:00 am - 04:30 pm OSEA, 64 Arena Avenue, Invercargill

INVESTMENT

$ 600.00 + GST for members
$ 725.00 + GST for non-members

NZTE Voucher

This workshop has qualified the NZTE Capability Development voucher programme
Regional Business Partner Network event reference OSEA1011

Small and medium size businesses may qualify for vouchers to help pay for services such as training workshops, courses and coaching that build the management capabilities of their owners, operators and key managers. Approved businesses will receive a voucher for up to 50% of the course investment fee.

For more information on the NZTE Capability Development voucher programme or to find your local Regional Business Partner please visit nzte.govt.nz

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To View Otago Southland Employers' Association Terms and Conditions please click here.

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