Business Communications Skills

NEW FOR 2019

LEARNING OBJECTIVE

This programme will assist people to develop into confident communicators.
75-90% of a job role is communicating mainly with customers, suppliers or other staff.

DESIGNED FOR

This programme will suit managers, supervisors and front-line staff at all levels in an organisation.

LEARNING OUTCOMES

After successful completion of this programme, it is expected participants will have the tools and techniques to be able to:

Identify the key elements of effective communication
Demonstrate active listening and questioning techniques
Use appropriate verbal and non-verbal communication skills
Understand the importance of clear information – emails, letters etc
Identify their communication style
Communicate more effectively with others who have different communication styles
Understand the importance of feedback
Handle conflict better when communicating

LEARNING APPROACH

The programme is highly participatory and practical. Participants will be shown the various processes, tools and techniques and then apply them in various exercises.

DURATION

1 day

FACILITATOR

Richard Millar from Auckland

Richard is an experienced trainer and consultant. His areas of expertise include leadership development, front-line management development, team development, executive and personal development coaching, strategic/business planning and accounting for non-accountants training.

Richard has worked in a wide variety of organisations from small to large organisations in New Zealand, Australia and Papua New Guinea.

Richard’s depth of business knowledge and skills in sales, marketing, finance and general management coupled with a very practical approach to training and facilitation has provided excellent value to a large number of organisations.

Richard is member of the New Zealand Society of Accountants and a Fellow of the Chartered Institute of Secretaries & Administrators. He is an accredited DISC® consultant in behavioural profiling and a registered practitioner in MBTI®. He is a Fellow of the NZ Institute of Management and is qualified in Moderation and Workplace Assessment with NZQA. He holds the National Certificate in Adult Education and Training. He also provides community advice as a business mentor for Enterprise New Zealand.

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Course Dates

INVESTMENT

$ 630.00 + GST for members
$ 895.00 + GST for non-members

NZTE Voucher

This workshop has qualified the NZTE Capability Development voucher programme
Regional Business Partner Network event reference OSEA1001

Small and medium size businesses may qualify for vouchers to help pay for services such as training workshops, courses and coaching that build the management capabilities of their owners, operators and key managers. Approved businesses will receive a voucher for up to 50% of the course investment fee.

For more information on the NZTE Capability Development voucher programme or to find your local Regional Business Partner please visit nzte.govt.nz