Business Communications Skills

LEARNING OBJECTIVE

This programme will assist people to develop into confident communicators.
75-90% of a job role is communicating mainly with customers, suppliers or other staff.

DESIGNED FOR

This programme will suit managers, supervisors and front-line staff at all levels in an organisation.

LEARNING OUTCOMES

After successful completion of this programme, it is expected participants will have the tools and techniques to be able to:

Identify the key elements of effective communication
Demonstrate active listening and questioning techniques
Use appropriate verbal and non-verbal communication skills
Understand the importance of clear information – emails, letters etc
Identify their communication style
Communicate more effectively with others who have different communication styles
Understand the importance of feedback
Handle conflict better when communicating

LEARNING APPROACH

The programme is highly participatory and practical. Participants will be shown the various processes, tools and techniques and then apply them in various exercises.

DURATION

1 day

FACILITATOR

Richard Millar from Auckland

Richard is an experienced trainer and consultant. His areas of expertise include leadership development, front-line management development, team development, executive and personal development coaching, strategic/business planning and accounting for non-accountants training.

Richard has worked in a wide variety of organisations from small to large organisations in New Zealand, Australia and Papua New Guinea.

Richard’s depth of business knowledge and skills in sales, marketing, finance and general management coupled with a very practical approach to training and facilitation has provided excellent value to a large number of organisations.

Richard is member of the New Zealand Society of Accountants and a Fellow of the Chartered Institute of Secretaries & Administrators. He is an accredited DISC® consultant in behavioural profiling and a registered practitioner in MBTI®. He is a Fellow of the NZ Institute of Management and is qualified in Moderation and Workplace Assessment with NZQA. He holds the National Certificate in Adult Education and Training. He also provides community advice as a business mentor for Enterprise New Zealand.

NEXT LEARNING STEPS

Communication Skills to Maximise Team Performance Using TetraMap

Course Dates

Invercargill

24 November 2020

09:00 am - 04:30 pm

OSEA, 192 Spey Street, Invercargill

INVESTMENT

$ 630.00 + GST for members
$ 895.00 + GST for non-members

MANAGEMENT CAPABILITY DEVELOPMENT VOUCHER FUND

This workshop has qualified with the Management Capability Development Voucher Fund programme
Event reference OSEA1001

Small businesses may qualify for vouchers to help pay for services such as training workshops, courses and coaching that build the management capabilities of their owners, operators and key managers

Vouchers may be provided to a business where the Growth Advisors have identified a need for management training as part of an action plan to support the business owner to grow and innovate their business.

For more information on the Management Capability Development Voucher Fund or to find your local Growth Advisor go to www.regionalbusinesspartners.co.nz