Telephone Etiquette - NEW!

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LEARNING OBJECTIVE

Outside the realm of texting and emails, many people still use the telephone as a primary source of communication. Knowing the proper etiquette and procedures for speaking with someone on the telephone can show a great deal of professionalism as well as social knowledge.

DESIGNED FOR

Managers and supervisors of any organisation, customer service centers, helpdesk, receptionists and those working in both management and front-line customer service training who handle phone conversations.

LEARNING OUTCOMES

  • Recognize the different aspects of telephone language

  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Know different methods of employee training

DURATION

One day

FACILITATOR

Stacey Burrell

Stacey has a strong background in adult education and training, event co-ordination and management, marketing, sales, and customer service.

She has experience as an adult educator and had broad experience in the hospitality sector.

Stacey has worked in a wide range of hospitality organisations around New Zealand, from luxury hotels, catering based sales and travel agencies.

 

Course Dates

Dunedin 26 June 2019 09:00 am - 04:30 pm OSEA, 16 McBride Street, South Dunedin

INVESTMENT

$ 600.00 + GST for members
$ 725.00 + GST for non-members

TERMS & CONDITIONS

To View Otago Southland Employers' Association Terms and Conditions please click here.

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