Outside the realm of texting and emails, many people still use the telephone as a primary source of communication. Knowing the proper etiquette and procedures for speaking with someone on the telephone can show a great deal of professionalism as well as social knowledge.
Managers and supervisors of any organisation, customer service centers, helpdesk, receptionists and those working in both management and front-line customer service training who handle phone conversations.
Recognize the different aspects of telephone language
Stacey has a strong background in adult education and training, event co-ordination and management, marketing, sales, and customer service.
She has experience as an adult educator and had broad experience in the hospitality sector.
Stacey has worked in a wide range of hospitality organisations around New Zealand, from luxury hotels, catering based sales and travel agencies.
|Dunedin||26 June 2019|
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