Foundations of Customer Service & Administration - NEW!

Administration

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LEARNING OBJECTIVE

This course will provide office managers and supervisors, receptionists and those working in both management and front-line customer service roles with practical knowledge and skills to ensure they provide a professional and outstanding service to both internal and external clients.

DESIGNED FOR

  • Office managers and supervisors, receptionists and those working in both management and front-line customer service training.

LEARNING OUTCOMES

  • Understand the role and function of the front office/reception staff
  • Recognise what is required to deliver excellent customer service
  • Communicate better with both your internal and external customers

LEARNING CONTENT

  • The role, functions and attributes of a professional administrative assistant
  • The importance of first impressions on businesses
  • Professional telephone techniques
  • Delivering excellence in customer service
  • Communication skills internally and externally
  • Time management

DURATION

One day

FACILITATOR

Stacey Burrell

Stacey has a strong background in adult education and training, event co-ordination and management, marketing, sales, and customer service.

She has experience as an adult educator and had broad experience in the hospitality sector.

Stacey has worked in a wide range of hospitality organisations around New Zealand, from luxury hotels, catering based sales and travel agencies.

NEXT STEP LEARNING

Customer Service Skills

Assertiveness Skills

Course Dates

Invercargill 28 March 2019 09:00 am - 04:30 pm OSEA, 64 Arena Avenue, Invercargill
Dunedin 02 April 2019 09:00 am - 04:30 pm OSEA, 16 McBride Street, South Dunedin

INVESTMENT

$ 600.00 + GST for members
$ 725.00 + GST for non-members

TERMS & CONDITIONS

To View Otago Southland Employers' Association Terms and Conditions please click here.

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