Documenting Processes - NEW!

Business Development

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This course will provide participants with the knowledge and skills to facilitate or complete documentation of key processes within their business and quality systems.


People who have been tasked with the responsibility for ensuring a business’s key systems and processes have been documented and those who have an improvement focus within a business. Also relevant for Business Managers and Leaders.


  • Understanding where documentation of processes fits into overall business systems
  • Clarity on the goal of documenting processes
  • Processes that should be documented
  • Benefits (and challenges) of documenting processes
  • Identifying process triggers and expected outputs
  • Avoiding reliance on excellent people rather than excellent systems
  • Step by step approach to document processes
  • Technology, a help or a hindrance?
  • How to develop or access standard templates for key processes


One day


Gordon McGowan from Dunedin

A Quality Management professional Gordon has extensive experience across multiple industry groups; including public sector, small local and large international businesses. He has led the drive for excellent systems with businesses globally and in the process has improved systems and achieved reduced costs of non-conformance in the supply chain.

A major objective in all he delivers is firstly the identification and removal of hidden cost of failure within businesses then secondly the improvement of systems that identify risk and prevent those failures occurring in the first place. With over 25 years experience in mapping processes and integrating within overall business systems he is well aware of what is required to ensure relevant staff are clear on what actions they need to take and where the internal and external customer interfaces are.

Course Dates

Dunedin 29 April 2020 09:00 am - 04:30 pm OSEA, 16 McBride Street, South Dunedin


$ 630.00 + GST for members
$ 895.00 + GST for non-members

NZTE Voucher

This workshop has qualified the NZTE Capability Development voucher programme
Regional Business Partner Network event reference OSEA1002

Small and medium size businesses may qualify for vouchers to help pay for services such as training workshops, courses and coaching that build the management capabilities of their owners, operators and key managers. Approved businesses will receive a voucher for up to 50% of the course investment fee.

For more information on the NZTE Capability Development voucher programme or to find your local Regional Business Partner please visit


To View Otago Southland Employers' Association Terms and Conditions please click here.

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