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Customer Service Skills - NEW!


Learn how to deliver consistent and exceptional customer service from the first point of contact right through to the delivery of the service.


Business owners, managers or anyone who would like to learn how to deliver consistent and exceptional customer service. 


This workshop will equip you with the skills to build a positive communication climate which places customers at the centre of the transaction.

You will learn to

  • Recognise the relationship between customer service, your team and your stakeholders

  • Identify and communicate the benefits of a customer focus, as part of your organisation’s core values and mission

  • Use effective interpersonal communication skills including listening, questioning, non-verbal, assertiveness and empathy

  • Identify customer quality requirements, from both a technical and service perspective including Albrecht’s Four Levels of Service and Shewhart’s model for handling complaints

  • Deal with difficult customers in a sensitive and professional manner


Four hours


Desiree Williamson BA, LTCL, CertTESOL, ANZSB, DipTchg

Desirée is a director of a Christchurch-based corporate communication consultancy.

As an accredited Belbin Team Roles facilitator, Desirée designs and facilitates workshops for public and private sector organisations on all aspects of communicating effectively.

She believes at the core of ‘authentic’ workplace communication is the challenge to align what we say about ourselves, with how we communicate with our internal and external stakeholders.

From 1996 to 2007, Desirée lectured in business and corporate communication in the School of Business at the Christchurch College of Education and at the University of Canterbury following the merger of the two institutions. Desirée has also worked with the New Zealand Institute of Chartered Accountants (now CAANZ) writing and moderating study material, and designing workshops for the Communicate Effectively and Ethics components of its Professional Competence Programme (2007–2015).

In addition to facilitating in-house customised workshops, Desirée delivers communication training on the professional development programmes of the Institution of Professional Engineers New Zealand (IPENZ), the Canterbury Employers’ Chamber of Commerce and the University of Canterbury. 


"Desiree is an engaging and entertaining teacher."
"A great refresher on how to act and react to customers." 


This workshop has qualified for the NZTE Capability Development voucher programme | Regional Business Partner Network event reference OSEA622

Small and medium size businesses may qualify for vouchers to help pay for services such as training workshops, courses and coaching that build the management capabilities of their owners, operators and key managers. Approved businesses will receive a voucher for up to 50% of the course investment fee.

For more information on the NZTE Capability Development voucher programme or to find your local Regional Business Partner please visit

Invercargill 24/09/2018 11:59 24/09/2018 11:59 96 Customer Service Skills - NEW! Invercargill - dd-mm-YYYY


$ 370.00 + GST for members
$ 500.00 + GST for non members

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