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Team Leader - Operations

Offered in partnership with IMNZ
Institute of Management, New Zealand


This module aims to develop knowledge and skills relating to implementation of team processes required to achieve operational objectives, management of team workflow, and communicating effectively and professionally to support team performance and achievement of operational objectives.

  • You are a new team leader of manager, or you would like to step up into your first management role

  • You are looking to build your leadership capabilities.

  • Maintain agreed team processes to achieve the organisation’s objectives 

  • Manage workflows and the operation of the team, including
    a.  Negotiating and facilitating team processes;
    b.  Delegating and allocating/reallocating tasks to meet team objectives;
    c.  Monitoring team performance against objectives and ensuring the performance complies with internal policies and values, and external compliance requirements

  • Effectively communicate to support the team to achieve goals

  • Behave in a professional and ethical way, regarding social and cultural needs when managing team workflow, including 
    a.  Demonstrating ethical consideration within operational decision(s) for the team;
    b.  Demonstrating professional characteristics which guide culturally appropriate decision(s).


Two days, 9.00am - 4.30pm

Includes workbook, tea or coffee on arrival, morning tea, lunch and afternoon tea.


This workshop has qualified for the NZTE Capability Development voucher programme
| Regional Business Partner Network event reference OSEA614

Small and medium size businesses may qualify for vouchers to help pay for services such as training workshops, courses and coaching that build the management capabilities of their owners, operators and key managers. Approved businesses will receive a voucher for up to 50% of the course investment fee.

For more information on the NZTE Capability Development voucher programme or to find your local Regional Business Partner please visit


$ 990.00 + GST for members
$ 1380.00 + GST for non members

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