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Operations Management


Offered in partnership with IMNZ
Institute of Management, New Zealand

Operations managers need a specialised set of skills.


This programme gives you the knowledge to understand functions and build operational excellence, supercharging you to drive efficiency in all areas of the business.


If you are a manager who is responsible for planning and monitoring work at an operational level.

  • Understand the role of operations management in relation to other main organisational functions

  • Explain quality management and apply quality management techniques to improve operations across an organisation

  • Select and justify appropriate facilities to ensure efficient provision of a product

  • Understand the role of project management and apply appropriate project management techniques

  • Understand performance management to determine appropriate performance measures for an operations system

  • Understand capacity management, apply techniques relating to resource planning, and recommend appropriate actions

  • Apply an understanding of supply chain management, inventory management and materials management


You will be able to apply operations management techniques to ensure efficiency and effectiveness.


One day | Limited to 4 participants


Richard Millar from Auckland

Richard is an experienced trainer and consultant. His areas of expertise include leadership development, frontline management development, team development, executive and personal development coaching, strategic/business planning and accounting for non-accountants training.

Richard has worked in a wide variety of organisations from small to large organisations in New Zealand, Australia and Papua New Guinea.

Richard’s depth of business knowledge and skills in sales, marketing, finance and general management coupled with a very practical approach to training and facilitation has provided excellent value to a large number of organisations.

Richard is member of the New Zealand Society of Accountants and a Fellow of the Chartered Institute of Secretaries & Administrators. He is an accredited DISC® consultant in behavioural profiling and a registered practitioner in MBTI®. He is a Fellow of the NZ Institute of Management and is qualified in Moderation and Workplace Assessment with NZQA. He holds the National Certificate in Adult Education and Training. He also provides community advice as a business mentor for Enterprise New Zealand.

This workshop has qualified for the NZTE Capability Development voucher programme
| Regional Business Partner Network event reference OSEA243  

Small and medium size businesses may qualify for vouchers to help pay for services such as training workshops, courses and coaching that build the management capabilities of their owners, operators and key managers. Approved businesses will receive a voucher for up to 50% of the course investment fee.

For more information on the NZTE Capability Development voucher programme or to find your local Regional Business Partner please visit