Designed for
Mid management, production managers, line managers in operational roles, general managers who have not had broad exposure to modern management methods, and those moving into general management roles.
Learning outcomes
Understand better how to bring about sustained, improved performance of a business unit
Be better equipped to benchmark the performance of a business unit against “World Class” operation
Develop personal effectiveness
Understand roles and responsibilities of operating in a general management context
Understand how to build and maintain effective relationships
Utilise the strengths within the organisation to achieve organisational goals
Increase self-awareness and impact on others
Broaden knowledge and understanding of specialist skills beyond their own role
Learning content
Building Alignment with Organisational Strategy
Strategic Planning – an overview
Role of Vision, mission, values
Goal setting – action plan setting
Monitor/review of goals
Contingency planning
Getting buy in
Sustaining ‘buy in’ and commitment
Role of culture
Developing Marketing Excellence
What is marketing excellence?
Aspects of external environment that affect our success
Understand the product/service from a customer’s perspective as distinct from the company’s perspective
Align internal and external resources with marketing strategy
Information gathering techniques to inform marketing strategy
Managing by the Numbers
Understanding key concepts of financial performance
Understanding how operating decisions affect financial measures
Align financial indicators with operational decisions
Understanding the drivers of actual performance against budget
Building Operational Excellence
What is operational excellence?
How to measure and identify opportunities for improvement
How to lead operational excellence in service and production environments
How to implement operational excellence
Overview of practical tools – lean, six sigma, continuous improvement
Developing Leadership and Personal Effectiveness
Leadership vs management
Components of leadership
Building/enhancing credibility
Measuring my effectiveness as a leader
Retaining and Upgrading Workforce Capability in the Current Economic Environment
What Employees want from organisations
What organisation and leadership characteristics attributes and actions retain talent
Role of Learning Environment
What can I do to recruit, develop and retain talent
Leading Change
Leading change as the change agent
Practical steps to gain and maintain momentum
Engaging the heart of team members
Please note that accommodation and meal costs are not included in advertised investment below. Members investment rate is for NZIM members only.
Location, dates and venue
| Christchurch | 29 June 2013 | Commencing 29 June 2013 | 29/06/2013 11:59 29/06/2013 11:59 96 Excellence in Management Christchurch - Commencing 29 June 2013 dd-mm-YYYY | |
| 12 October 2013 | Commencing 12 October 2013 | 12/10/2013 10:59 12/10/2013 10:59 96 Excellence in Management Christchurch - Commencing 12 October 2013 dd-mm-YYYY |
Investment
$ 5550.00 + GST for members
$ 6950.00 + GST for non members
Terms & Conditions
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