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NZIM People & Communication Skills

Building good relationships with our colleagues is essential to getting things done.

How we interact with, how we speak to and what words we choose to speak with, will have a very large bearing on outcomes. It will determine what gets done and how well it gets done.

This essential course in personal development will provide participants with practical tools to ensure they make sound professional relationships and communicate clearly and easily.

DESIGNED FOR
All people with leadership responsibilities or in customer relationship roles will benefit.

LEARNING OUTCOMES
Participants will have the tools to be able to:
• Understand and meet the communication needs of your work colleagues and customers
• Build rapport with colleagues
• Understand their work related needs
• Listen with empathy
• Understand the role of attitudes and habits and their impact on workplace communication
• Motivate your colleagues and deal effectively with feedback
• Role-model effective leadership behaviours

LEARNING CONTENT
• Defining your audience
• Communication rules
• Barriers to communication in the workplace
• Attitudes, habits and communication
• Role modelling appropriate behaviours in the workplace
• Developing empathy, listening with empathy and testing your empathy
• Listening skills
• Techniques for questioning and answering
• Understanding the work related needs of your colleagues
• How to motivate your colleagues
• Dealing effectively with feedback
• Building rapport
• Action plans for workplace implementation

FACILITATOR | Keith Royce

All prices are per participant & GST is excluded.
Please note that preparations for seminars begin 7 days prior. Therefore to obtain a full refund we require 7 days notice. Cancellations within 7 days may result in a partial or full loss of registration fees depending on numbers and costs.

$ 495.00 for members
$ 625.00 for non members