New opportunity | Certificate in Business (First Line Management), Level 4

10 April 2018

OSEA partners with The Institute of Management New Zealand (IMNZ) to offer professional development pathways that transform talented people into valuable managers, visionary leaders and global executives.

IMNZ deliver flexible, current qualifications in leadership and management that are practical and professional for every career stage including the Certificate in Business (First Line Management), Level 4.

If you are a new team leader, manager, supervisor or an aspiring team leader a great start and the right training makes all the difference. The Certificate in Business (First Line Management) will give you the comprehensive skills you need to manage your performance and that of others, and provide a solid understanding of customers, processes and business.


-  Apply models and techniques to manage team workflow to achieve team and operational objectives

-  Communicate effectively in written and verbal form to motivate and involve team members

-  Manage and develop relationships with both internal and external stakeholders

-  Apply professional and ethical behaviours in the workplace

-  Adapt own leadership style for different situations

-  Create a culturally collaborative work environment

-  Manage team performance for improved productivity


1: Leading Operations  

Learn the operational skills to manage team processes, workflow, and supporting team performance to achieve operational objectives

-  Maintain agreed team processes to achieve the organisation’s objectives

-  Manage workflow and the operation of the team

-  Effectively communicate to support the team to achieve goals

-  Behave in a professional and ethical way, regarding social and cultural needs when managing team workflow

2: Lead a Team  

Move beyond the operational focus to further develop the skills required for effective team leadership, and for developing and managing relationships with team members and other key stakeholders

-  Adapt leadership style for effectiveness in different situations or environments

-  Demonstrate effective written and oral communication for different situations

-  Behave in a professional and ethical way when managing team relationships and resolving conflicts

-  Use an inclusive and collaborative approach that values diversity when communicating with team members

3: Lead Productivity  

Discover the techniques to increase team productivity including the knowledge and skills to motivate and involve team members to support a productive workplace

- Communicate team operational strategies and develop team relationships to achieve team objectives

- Apply performance management practices and performance appraisal processes to assess the requirements for team performance against the organisational criteria

- Communicate performance requirements to team members and other stakeholders

- Motivate and involve team members to maintain a productive environment to achieve team objectives.


Six days; 3 x 2 days   

- Module 1: 18 - 19 June 2018   

- Module 2: 10-11 September 2018

- Module 3: To be confirmed

To learn more, please click here or contact Rachelle Blatch by phoning 0508 656 757 or emailing